Terms of Service for Smokin' Bros BBQ

Last Updated: October 29, 2026

Welcome to www.smokinbrosbbq.com. These Terms of Service ("Terms") govern your access to and use of the website, online ordering system, catering request services, and merchandise store operated by Smokin' Bros BBQ ("we," "us," or "our").

By accessing or using our website, placing an online order, or submitting a request for catering, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or online ordering services.

1. Website Use & Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to place orders or make payments on smokinbrosbbq.com.
You agree to use this website solely for lawful purposes and in accordance with these Terms.
You agree not to upload, post, or transmit any malicious code, viruses, or disruptive material that could harm the functionality of the website or connected networks.

2. Online Food Orders & Pricing

Menu Availability: All menu items, daily specials, and prices displayed on smokinbrosbbq.com are subject to change without prior notice. Items are subject to real-time availability.
Pricing & Errors: While we make every effort to ensure accurate pricing and descriptions, inadvertent errors may occur. We reserve the right to correct any pricing errors or cancel orders resulting from inaccurate pricing displays.
Order Confirmation: Placement of an online order does not guarantee fulfillment until you receive an official order confirmation from our system. We reserve the right to refuse or cancel any order for reasons including item unavailability, payment authorization issues, or operational constraints.

3. Payments & Billing

Payment Methods: We accept major credit/debit cards and supported electronic payment methods as presented during checkout.
Payment Authorization: By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize our payment processor to charge the total order amount (including applicable taxes, delivery fees, and tips).
Taxes: Applicable state and local sales taxes will be calculated and added to your total at checkout.

4. Pickup, Delivery & Fulfillment

Order Pickup: For pickup orders, you are responsible for arriving at the designated location at or near the scheduled pickup time to ensure optimal food quality and safety.
Delivery Services: If delivery is offered, delivery times are estimates and may vary due to weather, traffic, order volume, or third-party delivery provider conditions. Smokin' Bros BBQ is not liable for minor delays in delivery times beyond our reasonable control.
Food Safety: Upon receiving your food order (whether via pickup or delivery), you assume responsibility for proper handling, storage, and consumption.

5. Cancellations, Refunds & Returns

A. Perishable Food Orders

Due to the perishable nature of our food products:

Order Modifications & Cancellations: Food orders prepared for immediate pickup or delivery cannot be canceled once kitchen preparation has begun.
Quality Concerns / Missing Items: If there is an issue with your food order (e.g., incorrect item, missing item, or quality concern), please contact us immediately upon receipt. Refunds, partial credits, or replacement items are evaluated on a case-by-case basis.

B. Catering Orders

Catering deposits, cancellation schedules, and final payment terms are governed by specific event agreements provided at the time of catering confirmation.

C. Merchandise Sales (If Applicable)

Unused, unworn, or defective non-perishable merchandise purchased through our store may be returned or exchanged within 14 days of purchase with valid proof of purchase, subject to inspection.

6. Intellectual Property Rights

All content on smokinbrosbbq.com—including but not limited to business names, logos, graphic designs, photographs, trade dress, text, software, and menu concepts—is the exclusive property of Smokin' Bros BBQ or its licensors and is protected by applicable intellectual property and trademark laws. You may not copy, reproduce, distribute, or create derivative works from any website content without our express prior written permission.

7. Disclaimer of Warranties

THIS WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SMOKIN' BROS BBQ DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SMOKIN' BROS BBQ, ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS WEBSITE, ONLINE ORDERING SERVICES, OR CONSUMPTION OF PRODUCTS PURCHASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

9. Indemnification

You agree to defend, indemnify, and hold harmless Smokin' Bros BBQ and its affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your misuse of the website.

10. Governing Law & Dispute Resolution

These Terms and any disputes arising out of or related to your use of smokinbrosbbq.com shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Ohio.

11. Changes to Terms

We reserve the right to revise and update these Terms at any time. All changes are effective immediately upon posting to the website. Your continued use of the website following the posting of revised Terms constitutes your acceptance of the changes.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

Smokin' Bros BBQ

Website: www.smokinbrosbbq.com

Email: coydan@gmail.com

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